The Awesome Power Of Referrals: The Mobile Vet Story

by DJ Waldow on August 19, 2009

Mobile VetMy wife and I are one pet short of running a farm.

Our Animal Family (<–182 pics) consists of one Boxer/Lab/Shepard mixed dog, Morocco … and 3 rescued cats. Kristina told me once that we either get another pet or start having children – but not both.

Taking our pets to the vet has always been a challenge, especially the 3 cats. When we moved to Salt Lake City in June, we were looking for a place to board Morocco (the dog – pay attention!). I asked a few people and all said “Desert Dog Daycare” without hesitation. The owners and staff at Desert Dog Daycare are the best. They love and have a true passion for all things animal related. But I’m saving their story for another post.

The Referral

The best place to ask about a good vet is at a (good) animal daycare facility. The owners of Desert Dog Daycare had earned my trust – based on the endorsement from their other clients as well as my 3 visits with Morocco. So, when they told me that I should try Dr. Rick Whitty (aka, “the mobile vet”) I didn’t waste any time. Important to note: I trusted my source. My source trusted Dr. Whitty. Therefore, I trusted Dr. Whitty. Pretty sure they call that the transitive relation.

The Visit/Exam

I had never heard of this mobile vet concept, but had a vision in my head of what it would be like. Dr. Whitty and his assistant did not let me down. They rolled up in my driveway in their “mobile van” (see picture at top). They proceeded to unload their gear (read: vet tools) and get right into it.

Sidebar: Veterinarians tend to not be the most human-social individuals. Maybe it’s because they spend much of their non-sleeping hours around animals. Who knows. But I’ve never met a vet who was not a bit socially awkward.

A few pictures of Mr. Mobile Vet (and assistant) in action:

Dr. Whitty in ActionDr. Whitty in Action

Dr. Whitty and “the assistant” (he mumbled his name and I did both to ask for clarification) were the best. They were true professionals. They clearly cared for our cats (or “kitties” as the Doc called them). They told it how they saw it. They didn’t try to upsell/oversell me on more shots and pills. They examined, diagnosed, and advised. I love them both.

The Outcome

All of the cats are fine. Well, kinda. Elly is still fat (Trust me: look at the picture). She may need to have some blood work done. She may need her teeth cleaned. She may need some diet pills. But overall, the cats are quite healthy. But here’s the other good news. We’ve found our vet. Dr. Rick “mobile” Whitty. Even better for Dr. Whitty, we will also now endorse him. Thanks, Doc.

Do you have an interesting referral story to share? What about a positive vet experience? Or if you answered “no” to the first 2 questions, how about just some pictures of your animal family…

DJ Waldow
@djwaldow

  • Lee Taylor
    The thing is, had my cat been in a hospital, I have to believe they would have recognized the problem. Usually, they don't let an animal go home until it has fully recovered from the administered drugs. So, based on that, I think it was because of the "mobile vet". There had never been any indication that this might occur. If you are using a mobile vet, that doesn't mean the same thing would happen. Just be VERY aware of what needs to be done for ANY type of follow up. Even yearly shots can cause a reaction. Find out everything you should look for. Let the doctor know you EXPECT a follow up phone call, at the very least. And the best advice I can give, if your animal isn't acting "right", don't waste time, go to the animal ER. I am now living with the guilt of not knowing what to look for, and not acting soon enough. I just kept thinking it was the pain shot making him sleep for so long. The doctor told me over and over what wonderful pain medicine it was and that the kitty wouldn't have any discomfort. Retrospect is sometimes a very hard thing to deal with. Good luck with your pet(s). Lee
  • @Lee - Again. Terribly sorry. Any indication in the first 13 years that this may happen in the future? I mean, does anyone really take the time to do "due diligence" on their vet? I figured if the vet was good enough for the Desert Dog Daycare (DDD) facility, they would work for me. DDD told me they had been searching for some time and were very very particular. That was all I needed to hear.

    Do you think it had anything to do with the "mobile vet" status or just a coincidence?

    DJ Waldow
    @djwaldow
  • Lee Taylor
    Yes, it was the same vet. That is why it is so disturbing. I cannot think it was an accident since a follow up would have prevented this. We have sent him a letter explaining our position on this, he has until the 15th of Oct. to respond. If he does not respond, we will fill a complaint with DORA, which is the Colorado licensing board. When I was doing researh on DORA, I discovered he is already on probabtion until 2/11 for simply not drawing a proper blood sample. I wonder what they will think about this? I guess my biggest issue is that I don't want anyone else to have to go through this unnecessary pain and loss. Thank you for responding. I am sure there are excellent mobile vets that would never drop the ball on a patient. That is what is so hurtful about this. We thought he cared about our pets.
  • @Lee: Wow. Wow. Wow. I'm terribly sorry to hear about your cat. What an awful story. Was this the same vet that you had so much success with? An accident? Has there been any follow up since?

    DJ Waldow
    @djwaldow
  • Lee Taylor
    I used a mobile Vet for 13 years. Needless to say, I trusted this person with my pets, no questions asked. Recently my 7 year old cat needed elective surgery. I questioned the vet about dangers with a cat this age. I was assured there was no reason to be concerned. He came to my home, preformed the surgery in his van, brought the sleeping cat into my house, laid him in his cat bed, then left. I never received any type of follow up call or visit. The cat, unknown to me, had gone into shock from the medications the vet had used to ease pain. I called him repeatedly on the weekend and received no response. I took him to an emergency clinic and then to an internal medicine clinic. He died. There was no saving him at all. We spared no expense. His cause of death was from Congestive Heart Failure, brought on by shock. He also had suffered severe brain damage. Never again.
  • @Sid - Great idea! Hmm...you've got my brain working again. Scary, I know. Thanks for the read and the (mostly) honest insight.

    DJ Waldow
    @djwaldow
  • I got nothing on the referral front today, but let me think on that one.

    I like the idea of a blog post on referrals though. Just imagine, if every blogger put up one post a year about a service or organization they have 100% confidence in like this one, we'd have a pretty awesome free version of Angie's List (right now I think the subscription is like $20 or something!)

    Anyway - great post J-boy. Will follow your lead in a few - and will ask readers to pay it forward too!

    Sid.
    .-= Sid Prince´s last blog ..G-Reader Love Fest =-.
  • Warren Waldow [aka] Father
    I guess that makes Jeanne and me farmers......
blog comments powered by Disqus

Previous post:

Next post: