Comments on: Silent Bob & Southwest Airlines: 7 Lessons Learned

By: mbt shoes

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By: SidPrince

SidPrince — Sat, 20 Feb 2010 01:43:26 +0000

Exactly! Form letters/emails/messages suck and piss people off.

FWiW – online handle remains Sid until such time as I grow a pair and stop caring who knows I'm a Liberal Obama Apple CPanthers fanboy. Thanks for understanding.

Sid. (the other white meat)

By: DJ Waldow

DJ Waldow — Sat, 20 Feb 2010 00:13:56 +0000

Chris - Excellent point about the "common sense check." As mentioned, I think @SouthwestAir (Christi Day) did a nice job responding publicly on Twitter. Short and to the point. What we don't *really* know is what happened between that first exchange and the initial SWA blog post (again, penned by Christi). I think she missed the boat on that post. Again - she didn't have all of the facts AND divulged some private information about Kevin Smith. So...

Less learned?

I hope.

Thanks again for your thoughts. Means a ton.

dj

By: DJ Waldow

DJ Waldow — Sat, 20 Feb 2010 00:13:56 +0000

By: DJ Waldow

DJ Waldow — Sat, 20 Feb 2010 00:11:20 +0000

Eric – Thanks so much for stopping by and weighing in. I'd encourage you to watch the podcast. Certainly not safe for work (NSFW) but very insightful. Gave me an entirely new perspective on Kevin Smith. It's about an hour long…I'm 30 min in.

Thanks again for your comments.

By: DJ Waldow

DJ Waldow — Sat, 20 Feb 2010 00:11:20 +0000

Thanks again for your comments.

By: DJ Waldow

DJ Waldow — Sat, 20 Feb 2010 00:09:23 +0000

Skip: I really like your point about having the direct number. I wonder how that would scale (I'll ask Christi on Twitter!). I mean, I can do that at Blue Sky Factory, but we are a 30+ person company. Is that realistic at SWA?

By: DJ Waldow

DJ Waldow — Sat, 20 Feb 2010 00:09:23 +0000

By: DJ Waldow

DJ Waldow — Sat, 20 Feb 2010 00:08:11 +0000

Thanks David/Sid! I truly believe that about social media. Bottom line is to think/react like humans, right?

By: Christopher S. Penn

Christopher S. Penn — Fri, 19 Feb 2010 22:10:14 +0000

Reading the blog posts and such by Kevin and Southwest, I think an important point needs to be made that corporate PR and legal, while they should be involved, should NOT dictate the response of the corporation without someone doing a common sense check. Someone at Southwest in the chain of command should have looked at the escalating chain of events and said, enough is enough – whether we're right or wrong about Kevin Smith being fat, do whatever it takes within reason to just make this whole thing go away. Guy wants us to say he's not too fat to fly? Fine. Post it on the blog in 72 point type that he's not too fat to fly and we f'ed up.