My Delta Airlines Experience: Where Did All The Humans Go?

Sit back and relax as this one is a bit on the long side. While it is certainly a rant, I close out the post with a few thoughts on being human. I talk about what organizations need to do if they intend on being around for decades to come. I hope you'll stick around. My (Terrible) Delta Airlines … [Read more...]

You Are How Others Perceive You

If you had to describe yourself/your company, would it map to how others' perceive you/your company? This concept of "how others perceive you" is not a new one; however, sometimes we all need to be reminded that it doesn't really matter what we think of ourselves or our organization (not really). … [Read more...]

Life is Great: 4 Things I Love

Sometimes blog post ideas come to you in the oddest times in the most random of locations. For me it was 30 minutes ago ... in the shower. I was thinking (out loud) about how awesome life is right now. There are so many things I am grateful for, so many things I love. So, I thought I'd share. My … [Read more...]

Yet Another 11 Little Secrets

Every time I see or hear the number 11, I think Spinal Tap. So when I saw Chris Penn's post 11 Little Secrets, my mind of course flashed to that scene. As it turns out, Penn's post had nothing to do with Spinal Tap, other than perhaps a subliminal message. Instead, the article was about how we tend … [Read more...]

Mike Schneider = Good People

Amber Naslund laid down the gauntlet two months ago to the day when she reminded us that April 3rd is Good People Day. In Amber's words: ...I hope you’ll mark your calendar for Good People Day on April 3rd, 2010 and do something to focus on the good people and ideas that surround you. Whatever … [Read more...]

Hello World: Eva Claire Waldow

She's here. Eva Claire Waldow entered the world on Tuesday, March 23, 2010 at 11:30pm MT. She weighed in at exactly 7 pounds and stretched out to 20 1/2 inches. She cute, adorable, beautiful, warm, cuddly, tiny, strong, fabulous, and life-changing. I could go on and on. That's what new dad's are … [Read more...]

Dude

Without a doubt, dude is one of my favorite words. In fact, as I've written about before, it's one of my top 4 go-to words (along with awesome, pumped and love). Ignite Salt Lake A few weeks ago, I was fortunate enough to be selected to speak at Ignite 4 Salt Lake City. The basic premise of Ignite … [Read more...]

Warren Waldow: My Funny, Creative, Cool Father

My dad's name is Warren. Yeah. That's Warren Waldow or Dr. Waldow or Warren Waldow, Jr. I thank him a few times a year for not naming me Warren. I like the name, but think about it. I would have been WWIII. Not the best name to have growing up. Believe me, I struggled enough with Waldow (Think: Van … [Read more...]

What Customer Service Can Learn From Vanilla Ice

I'm a karaoke fan. I admit it. Not a borderline junkie like my 801 friends Krista and Tim Parry or Deb Henry, but I'm not afraid to get up on stage and do my best rendition of Baby Got Back or Sweet Dreams (Are Made Of This) ... which Kristina and I did sing on our honeymoon. (There may even be … [Read more...]

Nerds, Dorks, Geeks, and Cool Dudes

When I was in college (Go Blue!), I lived in a house with all dudes - 7 guys from all over the country. My buddy Pat used to tell people that we were just a bunch of dorks. Dorks? I'd refute Pat's claim that we were dorks. I told him not to include me in that group as I wanted to be known as one of … [Read more...]