What Customer Service Can Learn From Vanilla Ice

March 10, 2010

I’m a karaoke fan. I admit it. Not a borderline junkie like my 801 friends Krista and Tim Parry or Deb Henry, but I’m not afraid to get up on stage and do my best rendition of Baby Got Back or Sweet Dreams (Are Made Of This) … which Kristina and I did sing on [...]

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Nerds, Dorks, Geeks, and Cool Dudes

March 3, 2010

When I was in college (Go Blue!), I lived in a house with all dudes – 7 guys from all over the country. My buddy Pat used to tell people that we were just a bunch of dorks. Dorks? I’d refute Pat’s claim that we were dorks. I told him not to include me in [...]

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Life Without Twitter

February 22, 2010

I spend a lot of time on Twitter.
Sometimes I’m on Twitter for purely professional reasons; other times, it’s all personal. Often – intentionally – the line between work and play blur (I think this is a good thing, but that’s for another post).
Kristina gives me a hard time for the amount of time I spend [...]

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Silent Bob & Southwest Airlines: 7 Lessons Learned

February 18, 2010

It’s been quite the week for Southwest Airlines and Kevin Smith (aka, Silent Bob).
If you haven’t heard about the drama, do a quick search in Google and you’ll soon be caught up. You can also check out articles from CNN, two responses from Southwest (1 and 2) as well as a few posts from Kevin [...]

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There’s No Such Thing As Perfection

February 16, 2010

I’m a perfectionist.
I’m also an idealist. Yet, as I rapidly approach my 34th birthday (one week from today – Feb 23 -  accepting gifts) and nearing they day that Baby Waldow arrives (March 28 – also accepting gifts), I’m becoming less of a perfectionist and more of a realist.
What Is Perfection?
That’s the real question. Is [...]

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Marathon, Sideways, Backpack: 3 Words For 2010

February 11, 2010

I first read about the 3 words on January 1, 2009. I left a comment on Chris Brogan’s blog where I listed my (4) goals for 2009 – BEEP: Breathe. Engage. Energize. Prioritize. Re-reading his post and mapping that to what I wrote in the comments, I’m not sure I really got it. I mean, [...]

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Smile, Laugh, Dance

January 28, 2010

Everyone should smile or laugh at least once every single day. *Everyone.
If you are having a bad day, leverage your network. This could be family, friends, acquaintances, or even complete strangers. Find someone who can make you smile (turn that frown upside down?).
In need of a smile or laugh right now? Check out this short [...]

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Winner Winner Chicken Dinner

January 25, 2010

Last month, I stumbled upon the picture to your right. Innocent enough, right? A ring box sitting on a pair of boxers neatly placed in the snow on the lawn a few doors down from my house. I thought it would be an interesting story to tell, so I blogged about it.
I positioned the post [...]

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We Don’t Recycle Brown Glass

January 6, 2010

I’ve been collecting glass (mostly beer bottles) for 6 months, ever since my wife and I moved to Salt Lake City. I learned quickly that Salt Lake City does not accept glass in the curbside bins. They have a few drop off stations around the city/county where citizens must go to recycle glass. Adding injury [...]

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Caption Contest: Ring Box On Men’s Boxers

December 30, 2009

My wife and I still subscribe to a few magazines.
I’m not talking about online magazines. I mean the old school, glossy, paper version. K-Dawg (my wife) flips through some of the trashy magazines like Shape and Self. She sometimes picks up People in the grocery store for some “light reading” and also gets some of [...]

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